Columns from The Weekend West

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Opinion Ros Thomas Opinion Ros Thomas

Hanging on the Line

A dozen of us are waiting testily in the phone shop. We’re each clutching a malfunctioning device or a disputed phone bill. The atmosphere reeks of discontent.

Grudgingly, we split into three queues and align ourselves in front of the three young Ubermenschen standing behind the counter. I choose the line leading to a tall hipster-dude who looks technologically supreme behind his workstation.

With nothing to do but wait, I study the shop assistants. Hipster-dude’s black bushranger beard sits incongruously below the pale shiny dome of his head. But I admire his Lemtosh specs, which give him an air of a teenaged Woody Allen – before the neuroses embedded.

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Opinion Ros Thomas Opinion Ros Thomas

Robo-Shop of Horrors

I am being bullied by a machine who delights in being a shrew. We were wary of each other at first, that self-serve checkout and I. I tried not to think of her as a dictatorial tin can. I scolded myself for feeling intimidated by her sophisticated touch-screen interface and her beeping castigations. After all, she was one of a dozen talking robots designed to speed me through my  supermarket. We should have been friends. But it was clear from the start she had no interest in our relationship.

Maybe her automated woman’s intuition sensed my electronic incompetence. Perhaps she enjoyed lauding her artificial intelligence over my evolutionary one. Every time we met, she stared at me with her omnipotent eye, awaiting my first move.

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